How do we ship your goods?
Your goods are usually shipped by DHL or Hermes.
What is the delivery time?
Delivery takes about three to five working days.
Where are my goods?
You will find a tracking number in the shipping confirmation email, which you can click directly in the email to get information about the current delivery status or simply enter the number directly on the homepage of the shipping service provider.
Which countries do we ship to?
Generally, we ship worldwide. However, the shipping and postage fees for foreign countries and part of the German islands must be clarified separately.
How much are shipping costs?
Within Germany (except for cargo and the German islands) the shipping fee is 7.50 €.
Will I get a refund for shipping costs if I return an order?
If you return the whole order, you will get back the total amount including shipping costs. If you keep a part of your order, then the shipping costs will not be refunded. Basically, only costs for standard shipping or the cheapest shipping method will be refunded.
Who bears the costs of a return?
In case of a return you have to pay the shipping costs yourself.
Please send your goods to:
Leipziger ThomasStollen® GmbH
Naunhofer Landstr. 4-6,
D-04288 Leipzig
Is there a minimum order value?
Yes, the minimum order value is 24,00 €.
Payment:
Secure payment via Paypal Plus
We offer you a secure payment SSL encrypted via Paypal Plus.
Your advantage: You can pay with or without a PayPal account.
PayPal is an online payment service that allows you to pay securely, easily and quickly online. You have the option to create a PayPal account or log in to your existing PayPal account and thus deposit your bank and credit card data only at PayPal. PayPal will then always reuse the recent payment method, so you do not have to enter them again for each purchase. You also have the option to pay without a PayPal account. The most diverse credit cards as well as payment by direct debit are accepted. All this, of course, with the highest security standards that a bank offers today.